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Cancellation/Refund Policy

Cancellations by the customer
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. On cancellation of an order after it has been processed/ approved by, the cancellation charges will become applicable @ flat rate of 5% of the order value. has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by and accept decision regarding the cancellation.

Cancellation of order from customers side
Order once placed by the customer cannot be cancelled, but in any special case if agreed, to cancel the order the customer will have to pay restocking fees of 25% of order amount. Should a customer place duplicate order erroneously, one of the two orders can be cancelled without any re-stocking fees provided that the same if informed to customer service within 24 hours of the order placement.

Non Cancelable Order: Please note Orders of following products cannot be cancelled.

  • Discontinued items
  • Special order items
  • Items for which manufacturers will not accept returns
  • Custom configurations of systems.

Cancellation of Order from
In the event that chooses to withdraw from an order placed by the customer for which, the customer has been charged the cost for the product, shall refund the paid amount in full and no liability for any extra amount under any circumstances.

Possible reasons of withdrawal of an order by

  • Discontinued items
  • Product /s not available with manufacturers
  • You disagree to alternative product suggested by us.
  • Products published with any error

Receipt of damaged or defective item
We at are committed to provide you a hassle free experience. However, as an exception, there could be a possibility of you receiving a damaged or defective product due to circumstances not in control of If an item ordered by you on is delivered to you in a damaged / defective condition, please email us at for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.

How can I return a product ordered from
To provide you a worry free shopping experience on, we offer you a No Questions Asked Return Policy. In case of unlikely event of sales by you, you may return any unopened item in its original packaging along with the original invoice, for a refund (excluding shipping costs), within 7 days of receiving your shipment. When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:

Customer Service
132, II Floar, Flat No. 3, Zone-I, M.P. Nagar, Bhopal-11
Ph. 0755-5272250, FAX - 0755-5270507

We will refund to you the entire cost of the returned item, less shipping costs (of both sides). Please note that we will provide a refund facility only for products bought from our store

How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that in case you have used Gift Certificate, we can only refund your account against these specific options and we will not be able to return the same as a cheque. No request to refund via cheque shall be accepted if a customer had used some other mode of payment while paying for his order.

Cancellation by
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you on the email id provided at the time of registration if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured by In other words these additional terms and conditions are applicable in case you buy products sold on by third party vendors.

You understand and agree that there may be certain products, which will be sold on the Site by third party vendors ("Vendors"). may not be able to control the transactions or the acts and omissions of the Vendors in such transactions. When you buy such products from Vendors on the Site the following additional terms and conditions will become applicable: is not responsible for any non-performance or breach of any contract entered into between you and the Vendor. cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site. does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor.

In particular, does not implicitly or explicitly support or endorse the sale of any items or services on the Site. accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

You release and indemnify and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, in cannot control the information provided by other Vendors, which is made available on the Site. You may find other Vendor's information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.All other terms and conditions of this User Agreement are applicable to such transactions.